Options Rescue

The order came through empty. Ask before you email.

An order turns up with no engraving text, no name for the jersey, no date for the cake. Chasing it costs an email, a reply, and a day. This asks the buyer for it while they are still on the thank you page, and puts the answer on the order.

How it works

Name the detail an order needs
Whatever your options app writes on the line: Engraving, Name, Date. Typed once, for every product or for one.
The buyer is asked at the one moment they are still there
A short form on the thank you page, and again on the order status page for anyone who closed the tab. No account needed, nothing to install in your theme.
The answer lands on the order
Under Additional details, where it reaches your packing slips and exports. Line item properties are frozen once an order exists, which is why the value goes there instead.

What you should know before installing

It works alongside whichever options app you already use. It reads the properties on the line; it does not replace the fields on your product page.
Buyers are only asked for fields you named, and only on their own order: each request carries the order's confirmation number.
What a buyer types is held only until it is on the order, and everything for your shop goes the moment you uninstall.
The app reads no customer name, email, address or payment detail. It reads what is on the order lines, and writes back one line of text.